Return and Refund Policy

Refund Policy

we are committed to providing you with an exceptional
shopping experience. While we strive to deliver high-quality
products, we understand that issues may arise. Our return policy
ensures a hassle-free resolution in such cases.

Defective or Damaged Products
If you receive a defective or damaged product, we offer a
straightforward replacement process. Please contact us within 24
hours of receiving your order. Send an email to
vanshine.team@gmail.com with your order details, a clear
description of the issue, and relevant photographs. Once your
request is reviewed and approved, we will provide instructions for
returning the item. After receiving the returned product, we will
inspect it and, if it is found to be defective or damaged, we will
arrange a replacement at no additional cost.

Return Queries
For any questions regarding the return process, feel free to contact
us at vanshine@gmail.com. Our customer support team is
here to assist you and address any concerns.

Non-Refundable Policy
Please note, we do not offer refunds for purchases made on our
website. Our policy is focused on providing replacements for
defective or damaged items only.

Return Eligibility
To be eligible for a replacement, the product must be unused, in its
original packaging, and in the same condition as when you received
it. Ensure all accessories, tags, and any other items included with
the product are returned. Failure to comply with these conditions
may result in the rejection of your return request.

Return Shipping
For returns of defective or damaged products, we will cover the
shipping costs of the replacement. Once your return request is
approved, we will provide details on the shipping process.

Please note, this return policy applies only to purchases made
directly through our website. For products purchased from third-
party retailers, please refer to their return policies.

If you have any further questions or concerns about our return
policy, feel free to contact us at vanshine.team@gmail.com. We
value your satisfaction and appreciate your business